Shipping policy

OVERVIEW

This Shipping Policy outlines how CherryLux handles order processing, shipping, and delivery for customers in the UK and Europe.

PROCESSING TIMES

All orders are handmade and processed within:

During busy periods (e.g. holidays or sales), processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

UK SHIPPING

Estimated delivery times:

Shipping costs are calculated at checkout.

EUROPE SHIPPING

We ship to most European countries.

Estimated delivery times:

Please note that delivery times may vary depending on the destination.

CUSTOMS, DUTIES & TAXES (EU ORDERS)

Orders shipped to Europe may be subject to:

These charges are not included in your order and are the responsibility of the customer.

The charges should be minimal, however, we recommend checking with your local customs office for more information before placing an order.

DELIVERY DELAYS

While we aim to deliver within the estimated timeframes, delays may occur due to:

We are not responsible for delays once your order has been dispatched, but we will always do our best to help if issues arise.

LOST OR MISSING PARCELS

If your order has not arrived within the expected timeframe:

We may offer a replacement or refund depending on the outcome of the investigation.

INCORRECT ADDRESS

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an error, contact us as soon as possible at cherry@cherryluxdance.com